FAQ / Help Center

Q1: Where do you ship?
A: We ship worldwide. Main regions: USA, Canada, Europe, Australia.

Q2: How long will my order take to arrive?
A: Standard Shipping: 7–14 business days.
Express Shipping: 5–9 business days.

Q3: How can I track my order?
A: Once shipped, you’ll receive an email with a tracking number.

Q1: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Stripe, and other secure methods.

Q2: Is my payment secure?
A: Yes, all transactions are encrypted via SSL and PCI-DSS compliant.

Q3: Can I use a discount code?
A: Yes, enter it at checkout. Only one code per order.

Q1: Are your crystals natural?
A: Yes, all crystals are natural and ethically sourced.

Q2: Do bracelets come with certificates?
A: Yes, each crystal/stone bracelet includes an authenticity card.

Q3: What wrist size fits your bracelets?
A: Most bracelets are 7–8mm beads, suitable for 14–16cm wrist. Custom sizes available.

Q1: What is your return policy?
A: 30-day hassle-free returns. Items must be unused and in original packaging.

Q2: How do I request a return?
A: Contact us at Jingsprite@outlook.com with your order number.

Q3: When will I get my refund?
A: Refunds are processed within 5–7 business days after we receive your return.

Q1: How do I care for my crystal bracelet?
A: Avoid chemicals, clean with a soft cloth, recharge under sunlight or moonlight.

Q2: Can I wear crystals during yoga or meditation?
A: Absolutely! Crystals can enhance your practice and energy flow